[1]
F. A. Md Arifin and K. Osman, “Transformation of Customer Satisfaction Assessment through AI Integration in Enhancing Service Quality: Transformasi Penilaian Kepuasan Pelanggan Dengan Integrasi AI dalam Meningkatkan Kualiti Perkhidmatan”, JSI, vol. 10, no. 2, pp. 154–161, Nov. 2025.